Remember the days when shopping for a petrol generator meant trekking from store to store comparing prices and models? Trying in vain to find an expert who could tell you the difference between this generator and that generator? Those days are long gone. Thanks to this fang-dangled thing called the Internet, today the most convenient way to buy a generator is online.
With the internet, you have the biggest range of generators for sale at your fingertips. You can do research whenever you like, and from the right sources you can get tips from the experts, read reviews from fellow generator users, check out the features that best suit your application and much more.
The My Generator Learning Centre has lots of helpful Buyer’s Guides.
For many generator users, the best advantage to shopping online is access to the best deals and bargains. That’s because online retailers are able to make better deals with suppliers than many bricks-and-mortar stores. They can make sure the generators for sale are at the lowest prices you’ll find.
Another great thing about buying a generator online is the expertise available; you can find out the ins and outs from the experts and those who already own the generator – something that’s not available in a retail store. You can spend hours watching videos on portable generators, viewing an inverter generator from every angle, and reading blogs and user guides (if that’s what floats your boat). Whereas in a store, you’re more likely to feel rushed into buying a generator you’re not quite sure about simply because some store assistant needs to make a sale.
And when you find out that generator isn’t the one for you, what then? You have to trek back down to the store with the generator and negotiate it return. This is something you don’t need to worry about online – returns are much easier and often the right online retailer will go above and beyond to meet your needs.
Sound too good to be true? It’s not – so long as you consider this one warning:
Be careful who you purchase your generator from!
Not every online business is reputable and you need to make sure you are buying your generator from one that is. So the big question is, how do you know who is reputable and who isn’t?
The first and most important thing to look for is customer service. Many online sellers are focused on making the sale, and nothing else. That means after the sale, you hear nothing more from them, as if they’ve dropped off the planet. They will lure buyers in using a price-beating offer, but then they cannot afford to provide any customer service. So if anything goes wrong after the sale, with the delivery etc, you’re left to pick up the pieces (and foot the bill).
Secondly, there are many sellers online (including those on auction sites such as eBay) who make claims about the product that are completely false! We’ve tested generator units that claim they deliver 4000watts and in fact struggle to deal with 3000watts! So ensure you only purchase with reputable retailers that sell quality products they are happy to stand by.
My Generator, being the leading online supplier of generators in Australia, has a highly experienced customer service team who is not only able to share all the necessary information with you to choose the right generator in the first place, but we are here to help you use the generator. We are also here to ensure you don’t get stitched up by buying a cheap no-name unit that will only let you down!
In fact, My Generator started as a result of the very experience we try so hard to prevent. Our owner purchased the wrong generator, as a result of poor advice. Left with a heap of damaged electrical equipment and a broken generator, he learned the hard way that there is nothing more valuable than expert advice and information at every stage of the buying process. There’s no such thing as a bargain if it’s the wrong bargain!
So check out what kind of customer support is offered by the online retailer. Do they offer phone, email and live chat support? After sales support also? What kind of testimonials are being left by customers and are they legitimate? Do they have a quality shipping partner to ensure your item will arrive safely?
Because while low prices are important, the long life of your generator depends on this…Don’t become a statistic!
Author information
Sean Connolly
Managing Director at My Generator
Sean is the co-founder and Managing Director of My Generator
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