Even if you haven’t yet used managed services in your industry, you’re sure to run into one of the newer offerings that promise to do everything but butter your toast. The reality is that demand for managed services is steadily increasing across all industry verticals. Take, for example, the cloud-based managed services (telephony, conferencing, messaging, and contact centers) developed to support the emerging Unified Communications as a Service (UCaaS) market where telephony providers are already jostling for position. Leading telecom providers like Ericsson are routinely inking managed services deals for maintenance of telecommunications infrastructure that includes both fixed and mobile networks, with the goal of “raising the quality and efficiency of [the customer’s] network.” And former infrastructure-as-a-service provider Rackspace has even announced its decision to exit the IaaS marketplace and focus on its “managed cloud” business as a way to rise above the noise—and the competition.… Read the rest
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