In a league to encompass its pan-India service network and deliver global-grade end-to-end aftermarket services; iQor announces to invest $200 million.
Commenting on the influx plans, Hartmut Liebel, iQor CEO said, “India is the world’s fastest-growing major economy and is projected to be the second largest smartphone market by 2016.” “With infrastructure and staff already in place throughout the country, iQor is perfectly positioned to meet India’s increasing demands for skilled, immediate product support.”
The expansion is known to create 20,000 new jobs in all of India’s 29 states. Part of the growth will come from the opening of two new repair depot hubs in Chennai and Hyderabad as well as new walk-in service centers along with on-site services for some of the world’s foremost manufacturers of smartphones, tablets, desktop computers, notebooks, digital players and consumer products.
iQor plans to nearly quadruple its network of convenient, brand-exclusive centers, which offer face-to-face product support and first- and second-line technical assistance, in the coming months. By the end of 2015 iQor will be increasing its footprint to 115 locations in 109 cities and 22 states.
“All our global and domestic clients are expanding massively in India,” says Sanjay Vidyarthi, Managing Director-India. “They are all looking for one or two partners to deliver quality services across the country. With our exceptional end-to-end in-country capabilities, we intend to become their partner of choice.”
Currently the company, the largest aftermarket services provider in the world, operates depot repair/refurbishment services at state-of-the-art facilities in Manesar (Gurgaon), Mumbai, Kolkata and Bangalore, and company owned-company operated premium customer-branded walk-in centers and on-site services in 82 cities and 17 states. iQor also operates a 1,000-seat contact center in the Delhi National Capital Region (NCR).
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