2012-10-03

Hi,

This is just to communicate how frustrated I am with k2joom.com, not their k2multinotify extension that I purchased, but because I was never able to download it after I paid for it, and after multiple emails to

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and messages through their contact form, they never got back to me.

Worst time ever purchasing a Joomla extension in over 7 years, I'm a web developer. I found it incredible that they never took the time to reply to my legitimate request to unlock my account - I never got the activation link email, and no didn't go into myh Junk mail folder. And when contacting them at

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used 2 different addresses, one of them a gmail.com address too make sure the issue my email was getting to them and not rejected like spam for whatever reason...

Here is my email history with them with no reply from them at all. I completed a PayPal payment on 2012-09-27, instant payment not e-check.., with them and never got any news from them to my request to be finally able to download the K2Multinotify extension.

I'm just sharing this with you in case you intend to order something from k2joom.com - I've paid and got nothing, was robbed with absolutely no feedback from them , so 7 days after ordering, still any reply from them and still unable to login the subscriber zone to download as my account is locked.

I had to ventilate my frustration and warn people here about k2joom.com and their incredible customer service. Not so much the 10$ USD, but the principle of ordering something and getting it... simply.

Anyhow, here is the email history with absolutely NO reply from them, but they took my 10$ USD.

Nice going k2joom.com.

Maybe you'll reply through this forum. But look at the email I sent you since Sept. 27 that are below, and reply to me by email so I can finally download your extension.

For the moment I consider your business a SCAM considering the customer experience I got, wait a minute didnt even get a customer experience , never got the damn extension that I need: K2MultiNotify.

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From:

Sent: October-02-12 01:27 PM

To:

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Subject: FW: Receipt for Your Payment to K2Joom.com

Importance: High

Is there anyone at k2joom.com that can solve this ?

I’ve paid for the K2MultiNotify extension on 2012-09-27 and I can’t login into my user account to download the file.

History below…

Marc

From:

Sent: September-29-12 12:56 PM

To:

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Subject: FW: Receipt for Your Payment to K2Joom.com

Importance: High

No reply at all on my requestes below.

I’ve been robbed of 10$, not much the 10$ but the frustration of not getting what I’ve paid for and NO reply whatsoever from the supplier, incredible.

I’m waiting until Monday morning Eastern Time (Montreal), then I’ll ventilate my frustration on Joomla blogs, extension sites, etc.

My first bad online shopping experience/transaction since 8+ years. Never taught it would be related to a Joomla extension, web development.

If you care to give me an update and unlock my account, as still locked (see email monolog… below) as of today 2012-09-29, 2 days after my purchase for a download.

From:

Sent: September-28-12 03:53 PM

To:

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Cc:

Subject: FW: Receipt for Your Payment to K2Joom.com

Importance: High

Hi,

My 3rd attempt to get any feedback from your company, please read the email trail below.

Worst ordering experience ever for a Joomla extension, and as a web developer , downloaded a lot over the years.

Please give me some feedback to solve this issue, now close to 24 hours without being able to get the extension I paid – k2multinotify - you for yesterday afternoon…

My account, username: mabster

Name on order: Marc...

Email address for account: ........ – never received activation link! And no, not in spam folder, just never got it.

PayPal payment completed yesterday, see copy of receipt below.

Marc

From:

Sent: September-28-12 09:14 AM

To:

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Subject: FW: Receipt for Your Payment to K2Joom.com

Importance: High

Hi,

Can you please send me activation link – I never got it! Or unblock my user account?

Ordered your K2MultiNotify extension and completed payment at 4:32PM yesterday, 16+hours without being able to login and download this extension I need to complete a project.

Description Unit price Qty Amount

Membership purchase on 27.09.2012 (20:31:13) $10.00 USD 1 $10.00 USD

See my PayPal payment receipt below – PayPal email copy lower.

Getting impatient, please reply / help

Thank you

Marc

From:

Sent: September-27-12 04:37 PM

To: '

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'

Subject: FW: Receipt for Your Payment to K2Joom.com

Importance: High

Hi,

I just purchased your k2multinotify extension , 1-month subscription.

Payment completed (PayPal receipt below), and never received (now minutes ago..) activation link email, so cannot login and download this extension I need and paid for.

Could you please activate my account, username: mabster

Name on order: Marc....

Please confirm

Thank you

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