The Colby Libraries seeks an Assistant Director for Customer Service and Administration to ensure the Libraries provides the highest degree of services, resources and support to the Colby community. The Assistant Director for Customer Service and Administration functions as the team leader overseeing the operations of Colby’s three libraries. Reporting to the Director of Libraries, the Assistant Director is responsible for managing an expansive portfolio of projects and programs, and a team of four staff members. The Assistant Director serves as a key member of the Libraries’ leadership team, providing high-level oversight/coordination of the Colby Libraries’ access services, customer service excellence, facilities, and marketing. The Assistant Director participates in all aspects of the Libraries’ work through collaboration with the Libraries’ four other teams. He/she builds strong relationships with other learning partners in the Libraries (Academic ITS, Center for Arts and the Humanities, Center for Teaching and Learning, and the Writing Program), as well as the Dean of Students office, Campus Life, Security, and Physical Plant department.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Manage the day-to-day operations of the public service desks for Miller Library, Science Library, and Bixler Art and Music Library; oversee circulation and reserve services
Supervise three library coordinators and one library administrative assistant; develop a cohesive and supportive team, identify goals, and utilize project management techniques to achieve them
Focus on customer service excellence in support of students, faculty, staff, alumni, and visitors
Help develop and deliver training to student assistants
Work with counterparts in CBB, Maine InfoNet, and NExpress, and other resource sharing partners in facilitating coordination of circulation policies and procedures
Work closely with library administrative assistant on hosting events in the Libraries
Liaise and collaborate with other library group leaders to facilitate project work, daily workflow, and the Libraries’ strategic direction
Participate in the library leadership team along with other group leaders and the library director in clear decision making processes, regarding budget, policy, planning, and strategic directions
Collaborate with library building partners (Academic ITS, Center for the Arts and Humanities, Center for Teaching and Learning, and the Writing Program)
Coordinate with campus security on building security and safety
Work with the Dean of Students Office, Campus Life, and Student Government in areas which intersect with the Libraries
Manage centralized library events calendar assisted by library administrative assistant
Coordinate and support the Libraries marketing initiatives
Serve as the primary contact between the Libraries and the Physical Plant department
Manage centralized work order submission and building maintenance issues
Coordinate the annual budget requests for facilities projects, furniture, and equipment
Review, with the Director, large scale physical plant proposals and other special projects in library facilities
Coordinate the Libraries’ disaster planning efforts
Perform additional duties as assigned
QUALIFICATIONS:
Bachelor’s degree or the equivalent in education and experience
Previous experience in a public service role in academic library
Marketing skills, as well as an understanding of effective graphic design and branding principles and the use of the internet as a medium of communication
Experience with an integrated library system
Experience supervising staff
Excellent communication, analytical, and strategic thinking skills
Proven organizational skills including experience independently overseeing complex projects and programs
Demonstrated computer skills with working knowledge of all applications in Microsoft Office, e-mail and network applications
Strong, self-motivated work ethic and a proven ability to lead
Appreciation for the value of a liberal arts education and of diverse cultures, backgrounds, and experiences
Must possess creative initiative, flexibility, and high motivation
Proven ability to work independently and as a member of a team, exercise discretion, and work collaboratively as a member of a diverse community
Valid driver’s license required and must meet the College’s Fleet Safety guidelines
KEY RELATIONSHIPS:
This position interacts with students, faculty and staff, alumni, and outside constituencies.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
General open office and campus environment. Position involves sitting, although frequent movement is necessary. Walking, standing, bending, and twisting required. Computer usage involving repetitive hand/wrist motion is also necessary. Lifting up to 30 lbs. may be necessary.
Colby is a private, coeducational liberal arts college that admits students and makes employment decisions on the basis of the individual’s qualifications to contribute to Colby’s educational objectives and institutional needs. Colby College does not discriminate in its educational programs or employment on the basis of race, color, gender, sexual orientation, gender identity, disability, religion, national origin, age, marital status, genetic information, or military or veteran’s status. Colby is an equal opportunity employer and operates in accordance with federal and state laws regarding non-discrimination. Colby complies with Title IX, which prohibits discrimination on the basis of sex in an institution’s education programs and activities. Questions regarding Title IX may be referred to Colby’s Title IX coordinator or to the federal Office of Civil Rights. We encourage inquiries from candidates who will contribute to the cultural and ethnic diversity of our college.
For more information about the College, please visit our website: www.colby.edu.