About the Business:
Al-Futtaim is regarded as a pioneer in the Gulf region's Automotive industry and encompasses every aspect of the Automotive business; from passenger and commercial vehicles and construction equipment sales and service, to used car sales and rental and leasing.
Al Futtaim Auto Center (ALAC) is part of the Al Futtaim's Automotive Division. ALAC has six divisions comprising of Body Centers - Toyota & Lexus within UAE, Fast Repair, Customs & Classics, Auto Equip, Tyre Zone and Fastfit. ALAC offers end to end solutions in aftersales for both business to business & retail customers.
About the Job:
We are currently looking for an experience Centre Manager to join our FastFit team in Dubai. The main purpose of the role is to provide excellent Aftersales service to customers whilst ensuring the achievement of our exceeding location's monthly/annual sales and profitability budget/target. To provide and understand reporting on all KPI fronts as well as managing all assigned FastFit locations and exercise control in all areas, facilities, manpower and operations.
The main responsibilities of the role are as follows:
Operations:
* Ensure that all FastFit targets / KPI's are achieved
Consultant:
* Provide assistance to all relevant business partners in aftersales related issues.
* Ensure Branches understand all aftersales policies and procedures.
* Provide all business partners with timely and accurate feedback and advice on all Aftersales related operational, financial and performance based activities.
* Ensure to manage and advise all reporting staff on all Aftersales related operations.
* Compile reasonable action plans to ensure that countermeasures are given to all Aftersales principals.
* Encourage a teamwork philosophy and promote Kaizen (continual improvement) in all areas of Aftersales operations.
* Present all Aftersales accountabilities to all top Management members.
* Extend full Aftersales co-operation and advice to Branches through, e-mail, fax, video conferencing or personal visits.
* Distribute guidelines and policies/procedures regarding field-fix methods to ensure ultimate customer satisfaction.
* Collect information or evidence, study and analyse Aftersales related issues and products.
* Provide feedback through various presentations, media and reports to Management.
Reporting:
* Ensure the quality (accurate & timely) reporting of Aftersales, from branches to Head Office and vice versa.
* Ensure Branches report according to targets and understand all policies related to lead time, quality and quantity.
* Provide customer with accurate reports.
* Report to Line Management on a continual basis regarding Aftersales issues.
* Provide feedback on all field visits and clear reports of Branch visits
* Meet with all staff on a weekly basis and discuss all activities, financials and visually grasp all reports in Kaizen format.
* Meet weekly to monthly and provide feedback to Line Management of all reporting branches performance.
* Tracking of all training records of all staff.
* Monitoring of all lost sales in Aftersales operations.
Field Visits:
* Conduct field support visits to respective branches, suppliers and other parties in the value chain.
* Ensure regular visits to customers to enhance Aftersales business.
* Visit and conduct relevant meetings with all existing prospective customers.
Training Operations:
* Ensure that each staff member has a clear and understandable career path and objectives.
* Ensure that all staff attends scheduled training.
* Provide all guidelines to all productive/non-productive staff on quality field fixes and repairs.
* Provide guidelines to all staff on operational compliance to all distributor recommended policies and procedures.
Business Development:
* Provide technical and operational inputs to projects, for the development and expansion of service department.
* Assist with sk
Job Details
Date Posted:
2014-05-14
Job Location:
United Arab Emirates
Job Role:
Management
Company Industry:
Management
Preferred Candidate
Career Level:
Management
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