Position : Manager- Business Process Department: Business Process - Operations Department
Reporting to : Senior Manager-Business Process
Core Responsibilities:
1. To assist the business lines and support functions in developing/ updating procedures, manuals and forms in line with bank-wide standards.
2. In conjunction with the Head of Business Process, provide inputs and formulate Standard Operating Procedures for the bank.
3. Manage the development of integrated process maps and procedure manual that would align various business and operation processes
4. Under the risk involved in the process flow and ensure that adequate controls are designed in the process maps.
5. Documenting the “as is “process, the “to be” and performing an analysis to identify the process gap and document the same.
6. Initiate and action Business Improvement / Re-engineering activities once the process maps / flowcharts have reached a base level of maturity.
7. Manage the review of issues identified by Service Quality/Risk/Audit and direct the development of corrective actions in coordination with business lines and process owners to modify/improve processes, policies and procedures.
8. Identifying and implementing best practices, performing business process assessments, mapping, documentation and process re-engineering.
9. Ensure that all SOP comply with the regulatory guidelines as well as Internal Policy Guidelines.
10. Ensure that all SOP are signed off by the stakeholders as per the agreed approval matrix and any changes / comments are incorporated without fail.
11. Maintain the record of approval for SOP in safe custody and ensure security and confidentiality of the SOP documents.
12. Gain buy-in and support from the process owners and senior leaders in the organisation.
13. Other tasks related to the role as and when they come up.
Essential Criteria of job holder (level of education, experience qualification and business skills necessary for performing the job effectively:
1. Bachelor’s degree in Banking, Accounting, Business or equivalent.
2. 5-8 years relevant experience in the banking sectors including at least 4 years in positions of progressively increasing managerial responsibilities.
3. Islamic Banking Experience with Strong understanding of the banking products.
4. Strong Knowledge on Microsoft Office Products including MS Visio.
Desired criteria of job holder (additional education, experience, and business skills that can support and enhance performance - . computer skills, presentation skills, report writing, etc.)
1. Professional certification in business process re-engineering or quality standards will be preferred.
2. Knowledge of banking products and business process re-engineering tools and methodologies.
3. Knowledge of internal control audit methodologies and standards.
4. Project management skills and Process mapping skills.
5. Problem solving skills.
6. Good Language and Communication Skill
7. Arabic speaking preferred.
Essential behavioural Criteria of job holder (behaviours necessary to perform the job effectively) - . selling skills, negotiation skills, communication skills, leadership skills, team work, etc.).
1. Leadership skills
2. Team Player
3. Strategic Thinker
4. Planner and Organiser
5. Self Motivator with the capability of building spheres of influence
Level of interaction with others internally and externally (. Customers to give and receive information, customers to solve problems, Wholesale to coordinate changes, etc.)
Internal Interaction:
1. Branches
2. Retail Banking Group / Corporate Banking Group
3. Central Operations
4. Risk Management
5. Internal Audit
6. Legal and Compliance
7. Sharia’
8. Information Technology
External Interaction:
1. External Auditors
Additional comments (if any) - . gender specification, age specification if considered necessary for performing the role.
Completed by: Rakesh Kumar Signature:
Job Details
Date Posted:
2014-03-11
Job Location:
Muscat, Oman
Job Role:
Accounting/Banking/Finance
Company Industry:
Banking
Preferred Candidate
Career Level:
Management
Nationality:
Oman
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