About the Business:
Doha Marketing Services Company W.L.L. (DOMASCO), an overseas joint venture of the reputable UAE-based Al Futtaim Group, has been operating business in Qatar for 15 years and has sole distribution rights for Honda, Volvo cars and trucks, reputed brands of watches and electronics such as Raymond Weil, Casio and Sanyo as well as Yanmar marine engines in the country.
In Qatar, DOMASCO-VOLVO cars have rolled out exceptional customer service with Complimentary Roadside Assistance, Showroom Car Drop-off for service appointments, PCP programs, In-house Finance, and Guaranteed Buy Back - all designed to give valued clients convenience and peace of mind.
About the Job:
This is an exciting opportunity for experienced SERVICE ADVISOR to work for one of our primary automotive business in Qatar.
Service Advisor are the first contact in the Workshop for a customer and provides a window to the workshop. Job holder should be an image builder for the Service Department and present a picture of faith and confidence.
In this role you will have following responsibilities:
* Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Dealer Management Systems (DMS).
* Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
* Able to provide detailed explanation on jobs to be carried out on vehicle.
* Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
* Ability to advise customers on the required vital jobs..
* Should have flair for Selling Value added Services, Service Contracts and accessories.
* Able to make every effort to resolve Customer Complaints and ensure customer has positive ownership experience.
* Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
* Raise Warranty approvals
* Raise special orders for parts not available and follow up and keep customer informed.
* Prepare Invoices on DMS and arrange for Active delivery of vehicles.
* Follow up payments of credit customers and ensure collection within stipulated time.
* Regularly monitor orders raised by him and ensure timely billing.
* Conduct post service follow up to ensure customer satisfaction.
Job Details
Date Posted:
2012-10-25
Job Location:
Qatar
Job Role:
Customer Service
Company Industry:
Transportation
Preferred Candidate
Career Level:
Mid Career
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