So long story short, I got some cards in Sep, 2012 from Singapore. Among them one 16GB MIcroSDHC Class 10 died. I could not detect or format it.
This is how I RMAed it.
First I went to Sandisk USA site and chatted with an agent.
Reason is I think only US site has a chat option.
URL: http://kb.sandisk.com/app/utils/chat.
BTW there are some time limits on when support is online. You have to follow that.
Quote:
Chat Transcript
Hello, thank you for contacting SanDisk. My name is Daniel S.. Please give me a moment while I look into your question.
Customer: Hi,
Customer: I bought a 16GB microSD card from Singapore last year
Customer: BUt I do not live in Singapore anymore
Customer: I live in Bangladesh.
Customer: Now the card does not work at all
Customer: My phone and PC both cant recognize it
Daniel S.: You have contacted Technical Support for the USA and Canada. We request you to contact the dedicated technical support team for your region.
- by email through the following link: http://kb.sandisk.com/app/ask/
Customer: ok. But I came to this link from Singapore Sandisk site
Daniel S.: Please check the below link to contact the nearest support to Bangladesh :-
http://www.sandisk.com/about-sandisk/contact-us/
Customer: ok
Customer: Thanks\
Customer: Do I have to send the card to Singapore?
Customer: For RMA?\
Daniel S.: Please contact them they better assist you on this.
Customer: Ok
Customer: thanks
Daniel S.: Is there anything else apart from this I may assist you with?
Customer: I will
Customer: No thanks
Customer: I am all set
Daniel S.: .Are you satisfied with the overall customer service and technical support provided to you today?
Customer: Yes
Daniel S.:
Thank you for contacting SanDisk, and you have a great day, Customer.
'Customer' disconnected ('Concluded by Agent').
Now find the support page of the country from where you have bought the card and open a support ticket from there
URL: http://www.sandisk.com/about-sandisk/contact-us/
Quote:
Customer By Web Form
I bought some microSDHC cards from Singapore last year.
Among them one has died. It does not get detected by my phone or laptop. So I can not even format it.
The others are working fine. And they work in my phone and my PC.
The serial number of the card is 122270914XXXX.
The problem is I dont live in Singapore anymore. I live in Bangladesh. So please advise what I should do to RMA this product and to get a new one.
Thanks in advanced.
They will reply with some questions
Quote:
Dear Customer,
Thanks for emailing SanDisk Technical Support. It is our goal to make sure you have all the resources you need to get the most from your product.
Based on the information provided it seems that the card has failed and I sincerely apologize for the inconvenience caused. I would request you to please provide me the following information as soon as possible so that I may setup a replacement request for you:
- Make and model of the Phone/Camera/Host the card was being used in?
- Information printed on the Label or face of the memory card ?
- Place of purchase(Name of the store )?
- Exact or estimated date of purchase (MM/DD/YYYY)?
- How was the product packaged when you purchased it?
- Is there any sign of physical Damage? (Yes/No)
- Phone number?
- Shipping Address (with Zip code,Postal code or PO Box)?
- Is it the first time you are getting this product replaced?
- Do you have any important data on the product?
- Do you allow SanDisk to share your personal information with our shipping provider for delivery purposes?
Please refer to your My SanDisk at http://kb.sandisk.com anytime to see all of your incident history and product registration information. You can log in using your email address as your login and the password that you created.
Also, you can visit http://kb.sandisk.com, our online keyword searchable Knowledgebase, to easily find answers to your Technical Support and Customer Service questions for all of SanDisk's products. Simply enter your search terms and our Knowledgebase will search an extensive database of commonly asked questions as well as our online forums at http://forums.sandisk.com to provide you with the most complete answers possible.
Best regards,
SanDisk Technical Support
Answer those questions with all the details
Do not fret if you dont know all of them. Just be truthful.
Quote:
Hi,
So here is the information you wanted.
- Make and model of the Phone/Camera/Host the card was being used in?
======================================================================
The card was used in a Samsung Galaxy Note II International version. The GT-N7100 Model. After it failed I have installed another card, same model only 32GB. And it is working perfectly.
===============================================================
- Information printed on the Label or face of the memory card ?
===============================================================
On the MicroSDHC card itself:
SandDisk Ultra 16GB microSDHC I U1
122270914XXXX
Made in China
On the SD Card adapter
2012-08-07Y
Made in China
========================================
- Place of purchase(Name of the store )?
========================================
I got it from Sim Lim Square. Dont remember the shop name.
===================================================
- Exact or estimated date of purchase (MM/DD/YYYY)?
===================================================
I got it on Sep X, 2012
=====================================================
- How was the product packaged when you purchased it?
=====================================================
The package was a blister pack just like usual Sandisk packs. I did not notice any problems with it.
================================================
- Is there any sign of physical Damage? (Yes/No)
================================================
No
===============
- Phone number?
===============
+88XXXXXXXXXXX
=========================================================
- Shipping Address (with Zip code,Postal code or PO Box)?
=========================================================
Customer
Flat-XX, House-XX, Road-XX
Mohammadpur
Dhaka - 1207
Bangladesh
+88XXXXXXXXXXX
=============================================================
- Is it the first time you are getting this product replaced?
=============================================================
Yes. Actually this is the first time a sandisk card died on me.
================================================
- Do you have any important data on the product?
================================================
Probably yes. Cant check as it does not get detected. So I cant be sure.
================================================================================ ============================
- Do you allow SanDisk to share your personal information with our shipping provider for delivery purposes?
================================================================================ ============================
Yes. You can share the address and phone number.
Thanks again
Customer
And after that they will reply with instructions
Quote:
Response Via Email
=====================================================
Return Authorization ID: RXXXXXXX
Product Code:
Status: Pending Return
=====================================================
Dear Customer,
Please be informed that Please be informed that SanDisk does not provide data recovery. As your product is no longer functional, you will need to send it to a data recovery company. They will attempt to recover data on your product. SanDisk recommends contacting any of the data recovery company located in your region to get the data recovered and you will recover the data you can send the card back us at the below listed address in this email for the replacement of the memory card.
This email is an approval of your request for Return Material Authorization (RMA) #RXXXXXXX for your microSD/SDHC/SDXC Ultra 16GB .
Please note that all devices replaced using the below process will be NEW and may not be in retail packaging.
NOTE: SanDisk is NOT obligated to replace products under warranty that have not been returned, therefore, to ensure the safe arrival of your shipment please follow these instructions.
• Send your SanDisk device(s) to the address provided below via any carrier with a tracking number for proof of delivery.
• Use a regular padded tamper proof envelope.
• Please print this approval email (this page only) and put it in the envelope along with your SanDisk device.
• Please DO NOT send any accessories like headphones, cables, plastic cases, adapters etc.
• Write your RMA number ( RXXXXXXX ) on the envelope.
• Seal/tape the envelope to secure the device in the envelope
• Our normal processing and shipping time is 7-10 business days AFTER receiving your package.
• Status updates and tracking number will be sent via email. You can also check your RMA status by logging on to My SanDisk at http://kb.sandisk.com.
Best regards,
RMA Coordinator
SanDisk Technical Support
==========================================
Customer: Customer
Phone: +88XXXXXXXXX
Email: customer@yahoo.com
Product: SandDisk Ultra 16GB microSDHC I UHS 1(SDSDQUA-016G)
Address: Flat-XX, House-XX, Road-XX
Mohammadpur
Dhaka - 1207
Bangladesh
RMA: RXXXXXXX
=============================================
Please send the defective product to the below listed Address at you own cost for the replacement .
===========================
UTAC - Hsin Chu Taiwan C008
NO. 2, Li-Hsin Road 3
Science-Based Industrial Park
Hsinchu 300
Taiwan
Follow the steps. I did not use tracking or padded envelops. There is no point spending 2000tk on DHL for a product that costs 1300tk. So I just used a normal envelop and mailed the card by the cheapest postage I could find from BD Post.
It took more than a month to get to Taiwan. But it is OK.
After 3 days I think they sent me a new one. WIth UPS 3 day tracking. It got in BD in 3 days. But our customs took 3 more days to clear it. And I did not have to pay a dime other than the 40tk for postage I paid.
Hope this helps.
Also this post is here for people who bought cards from me recently. Should work on your cases. Thanks