Shop owners and many business owners in general, don’t seem to realize that NOT moving their business forward and still doing the same old thing over and over is still a choice. The issue is what path did their choice take them over time?
Our dynamic Auto Care industry demands that change remain constant within the business year over year and when one shop doesn’t embrace change, they are literally out of sync within three years. WOW, now that’s pressure, or is it?
The pressure can be greatly minimized when management is progressive in their thinking and actions; when management has a vision for the business that they can clearly communicate to their Team; when the Team BELIEVES in the vision and wants to become part of it; when management and the Team become accountable to each other.
Now, for the shops that don’t want anything to change within their business to keep up with or ahead of the wave of change, “because I’m the boss and I will do whatever I want”, well, they’re the problem shops the Auto Care Industry has to deal with. This is when we say “Come on succession, let’s get the younger managers/owners in here now”.
As a good friend once said to me “Remember, you either go forward or in circles; there is no standing still.”