As IT Support Executive, you will be required to provide support for a wide range of technical issues relating to our software and hardware. This post involves performing troubleshooting of issues relating to hardware, operating systems, and applications and providing an appropriate level of advice on technical issues to a non technical audience. You will be required to manage customers requests from receiving the initial call through to resolving the issue via phone-based and email support.
A helpdesk must be a person who enjoys learning new things and solving problems. They must be able to communicate well and interact well with other employees and customer.
Duties and Responsibilities:
- Perform 1st level support and provide common/quick-fix solutions to end-users over the phone/email/remote assistance. Perform ticket creation, updating, assigning, and closing of incident tickets
- Perform incident escalation for those incidents that are beyond helpdesk level
- Contribute to helpdesk knowledgebase.
- Generate helpdesk reports
- Ensure closure of tickets through follow-up with the support engineers and close the ticket after the support is provided
- Develop quick Level 1 and 2 resolution processes for common issues
- Assign severities and priorities to the tickets and manage SLAs
- Able to perform on-site support when necessary
- Performs any and all Service Desk functions as required to support end-users
- Log and monitor all queries in CRM and close ticket when the incident/problem/request(s) solved
Job Requirements
- 1-2 years of support help desk working experience
- Able to speak and write fluently in English and Mandarin
- Excellent phone etiquette and customer service
- Right attitude, initiative to learn and teamwork
- Required skill(s):Java, Shell Script, Perl Script & MySQL
- Preferably Senior Executives specializing in IT/Computer – Software or equivalent
Working Time:
Monday to Friday: 9.00am to 6.00pm
Working Location:
Puchong
Salary:
RM2,500 (Depends on experience) + RM500 Allowance + EPF and SOCSO
If interested, please send your resume to tania@hcapitalconnection.com with email title “IT Support Executive by Daltans”.
For more information, please contact 016-2037430 (Ms Tania).
Thank you and all the best for your application. Good luck!
Mobile
016-2037430
Salary
RM 2500 MONTHLY
Location
Malaysia
Working Hours
Monday to Friday – 9am – 6 pm
Onsite
Yes
Needed Skills
Able to speak English and Bahasa Malaysia
Start Date
2014/07/01
Duration
Permanent