**Field Service Engineer Regl Supervisor** **\-** **SAL0008502**
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**Description**
**Overview**
The Regional Supervisor of the GM Field Service Engineers \(FSEs\) is responsible to provide general oversight for their assigned FSE team, including all personnel management, training, and daily operations\.
+ Directly responsible for attainment of goals and achievement of stated Performance Metrics, including performing the required CAP objective development and reviews with each assigned employee\.
+ Effectively recruit, hire, train and manage the highest quality employees, including submission of all required IT and phone requests\.
+ Schedule, prepare for and host routine operational and performance review meetings with the Manager \- Dealer Tools and Equipment and Techline Customer Support, and Manager Technical Assistance Center
+ Primary point of contact for GM Regional Service Managers, Customer Activities Managers, Regional Warranty Managers, and Regional Training Managers\. Works closely with them on FSE related issues\.
+ Gather necessary data related to FSE case dispatch, buybacks and other critical FSE operational objectives and generate the required detailed reports at the specified intervals to support proper management of the FSE team\. This requires the FSE Regional Supervisor to build working relationship with the various data owners \(e\.g\., TAC, BRC, GCCX, etc\.\), and will need the ability to analyze the data and convert it to management reports\.
+ Responsible for assisting the FSE in the escalation of FSE cases that require BQM or GM Product Engineering intervention after FSE has attempted this without success\.
+ Supply a monthly statement of performance \(FSE Dashboard\) against the stated performance metrics within 10 business days of the last business day of the month
+ FSE Regional Supervisor will have responsibility for the training, and management of all employeesTraining responsibility will include the management of each FSE’s training within the GM Service Training College and also the design, development and deployment of FSE specific training on new product features, diagnosis and repair techniques, tool usage, and Brand Quality updatesWork with Vehicle/Powertrain Brand Quality, Engineering and other vendors to GM to coordinate the logistics for training activities including the scheduling of Video Classroom and hands on training activities\.
+ FSE Regional Supervisor will be responsible for the review of FSE case management on a regular basis to provide quality and timeliness of updates and closing
A regular case aging report identifying open case status by days open will be produced and made available to GM and the FSE team members
+ Develop and maintain strong relationships with Regional Management and Vehicle/Powertrain Brand Quality, including the GM Engineering community with a focus on product quality improvements and minimizing potential repurchases\.
+ FSE Regional Supervisor will utilize results from the customer satisfaction survey process to monitor and improve FSE performance
The FSERegional Supervisorteam will follow up personally with each respondent citing a less than 3\.9 overall, Top Box, satisfaction with the FSE performance
+ FSE Regional Supervisor will be responsible for the production of a weekly “FSE Newsletter” addressing content relevant to FSE skill and knowledge improvement and also addressing administrative items such as case management, status of special activities, updates from Action Center teams, and other such pertinent information\. The newsletter will be distributed via email to the FSE team, Techline Brand Quality, Director of Dealer Service and Warranty Operations, Manager Dealer Tools and Equipment and Techline Customer Support, and other interested parties
+ FSE Regional Supervisor will be responsible for the accuracy and timely submission of travel and expense reportsExecute sensible expense management to reduce the cost of travel and other expenses to GMAll expenses incurred by the FSEs will fully comply with the latest GM Travel and Expense policy\.
+ Responsible for the identification and purchase of special tools needed for the FSEs, with the prior Management approval\.
+ Attend to requests from GM Regional Service management, Vehicle/Powertrain Brand Quality, and Engineering\.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status\. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities\. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers\.Accommodations@GM\.com\. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying\.
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**Qualifications**
**Required**
**100% Geographic mobility required for this and all future field opportunities\.**
+ Experience in successfully leading a large team of people\.
+ 5 or more years hands\-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience\.
+ Bachelor’s Degree
+ Willing to relocate domestically
+ Possession of a valid driver’s license and a clean driving record
+ Knowledge of GM Global Connect Service Applications
+ Knowledge of GM Service Training College \(GM STC\) training web site and applications
+ Proficient user of MS Office applications: Word, PowerPoint, Excel, Outlook
+ Ability to manage, resolve, document, and close open issues in a timely manner\.
+ Ability to build and maintain relationships with GM Regional Teams and Dealership Management teams
+ Ability to work with minimal direction and be responsible for self\-training to maintain and increase skills
+ A history of maintaining customer satisfaction in a territory with multiple customer locations
+ Ability to create and provide specialized training
+ Excellent communication skills and time management to successfully prioritize and deliver critical services\. Self\-motivated with a proactive approach to meeting and exceeding customer expectations\.
+ Knowledge and experience with GM Essential Service tools **Preferred**
+ Experience as a GM Regional Service employee outside SE Michigan\.
+ 10 plus years customer handling, support, sales, administrative, computer or other business skills applicable to the specific needs of the FSE position
+ Certified in the following Automotive Service Excellence \(ASE\) Tests and recertification at the required intervals:
+ A1\-A9 plus Master Technician certification
+ B2\-B5, plus Master Technician certification
+ T2\-T8, plus Master Technician certification
+ L1 & L2 certification
+ Knowledge of LAN/WAN IT infrastructure
+ Knowledge of GM vehicle control systems, including controller area networks, GM LAN, etc\.
+ Knowledge of Data Bus Diagnostic Tools \(e\.g\., via TIS/GDS, NeoVi /V\-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc\.\)
+ Knowledge of Pico Scope
## **Primary Location** United States
## **Posting Date** **:** Jun 17, 2016, 11:49:47 AM\-Jul 18, 2016, 3:59:00 AM
## **Job** **:** Sales, Service & Marketing
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