Communications Engineer
Job ID#: 22609
Location(s): Tampa, FL
Segment Exchange Solutions
Business Area Consumer Directed Accounts
Employment Status: Regular Full-Time
Minimum Education: Bachelors Degree
Minimum Experience: 2 years
The Company
Go beyond.At Towers Watson, we are more than individuals. We are a community focused on helping our colleagues and clients thrive and succeed. Towers Watson is a leading global professional services company that helps organizations improve performance through effective people, risk and financial management. With 16,000 associates around the world, we offer consulting, technology and solutions in the areas of benefits, talent management, rewards, and risk and capital management.
The Business
Acclaris enables our clients to transform the way they offer and administer consumer-driven health (CDH) and reimbursement accounts, maximizing their revenue and profit opportunity. Our integrated end-to-end operations, consumer focus and true private label approach helps our clients increase revenue and lower costs, while delivering market-leading CDH products and services under their own brand. Acclaris currently powers and serves many industry leaders (Financial Institutions, HROs, TPAs and Health Plans) in the CDH and reimbursement account space. Acclaris serves over 6,000 employers/groups, including over 40 of the Fortune 500, and processes more than 14.5 million transactions annually for more than 1.7 million active end user participants.
Acclaris offer a very competitive package that includes industry standard salaries and comprehensive benefits including Medical, Dental, Vision plans, HSA, 401(k), Company paid life insurance and STD/LTD and Paid Days off.
Acclaris is a drug free workplace environment.
The Role
We are looking for a Communications Engineer to produce high-quality educational materials (documentation, online text, video scripts, etc.) that contributes to the overall success of our products. You will join a talented team who work collaboratively with developers, quality engineers, product managers, and usability experts to make our products easier to understand and to use. The person in this position must be able to take complex, technical information and translate it for colleagues and consumers who have nontechnical backgrounds. They must be able to think about a procedure or product in the way that a person without technical experience would think about it and understand the way we communicate in today’s mobile world. Responsibilities include but are not limited to:
* Work with internal and external teams to obtain an in-depth understanding of the product and the educational needs
* Produce high-quality material that meets applicable standards and is appropriate for its intended audience
* Write easy-to-understand user interface text and online help
* Work with other Communication Engineers and Writers to ensure the proper format and style is being utilized to successfully get the message desired across
* Study product samples and talk with product designers and developers
* Work with the product team to make products easier to use and thus need fewer instructions
* Organize and write supporting documents for products
* Use visuals such as photographs, drawings, diagrams, animation, and charts that increase users’ understanding
* Select appropriate medium for message or audience, such as manuals or online videos
* Standardize content across platforms and media
* Gather usability feedback from customers, product managers, designers, and manufacturers
* Revise documents as new issues arise
* Proof and edit other company educational materials as needed
* Work with Product team to maintain content on corporate sites and libraries
* Adhere to and promote Acclaris and Towers Watson style guidelines.
This position is related to or also known as Technical Writer, Document Manager, and Content Manager.
The Requirements
* Proven working experience in technical writing of software documentation
* Ability to deliver high quality documentation paying attention to detail
* Ability to quickly grasp technical concepts and make them easily understandable in text and visuals
* Excellent written skills in English
* Work extremely well collaboratively; take constructive criticism
* Ability to maintain a swift, steady pace without sacrificing quality
* Must demonstrate exemplary organizational skills as well as the ability to carry out tasks independently
* Strong working knowledge of Adobe Creative suite of products (InDesign a must).
* Basic familiarity with the SDLC and software development
* Basic familiarity with consumer directed health accounts such as flexible spending accounts and health savings accounts and the overall healthcare benefit industry
* Bachelor’s Degree minimum
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.
Equal Employment Opportunity:Know your rights
Any unsolicited resumes/candidate profiles submitted through our web site or to personal e-mail accounts of employees of Towers Watson are considered property of Towers Watson and are not subject to payment of agency fees. In order to be an authorized Recruitment Agency/Search Firm for Towers Watson, any such agency must have an existing formal written agreement signed by an authorized Towers Watson recruiter and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged on the particular search. Likewise, for our authorized Recruitment Agencies/Search Firms, if the candidate submission process is not followed, no agency fees will be paid by Towers Watson.
Towers Watson is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Equal Employment Opportunity:Know your rights.