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Enterprise Connect previews a list of announcements from exhibitors participating at Enterprise Connect 2016 in Orlando next week. The event will feature an expo floor dedicated to the newest innovations in enterprise communications, presented by the...

Email marketing in SaaS is a hard thing to figure out. What emails do you need to send? When and how often do you need to send them? What should the email subject say? How do you avoid getting into spam? How do you make people open and read the emails...

In the digital age, customer engagement has become a fast-paced, sometimes near-instantaneous endeavor. Customers browsing for goods and services online or through mobile technology can make decisions within seconds, and a single bad experience or company...

Get all the tech funding news of the day delivered straight to your mailbox! Sign up for Funding Daily and never miss a deal. Here’s our round-up of all the notable funding announcements of the day: ZocDoc takes $152M Doctor-booking services are worth...

“By 2017, two-thirds of all customer service interactions will no longer require the support of a human intermediary. Current research shows that, in 2014, this was 55% of the interactions.” That is a prediction1 by analysts at Gartner, Inc. supported...