From online booking to ordering food, the entire hospitality industry is adapting advanced technology to improve the guest experience. Each and every minute cutting-edge technology is being developed and that can enhance customer experience.
Nowadays people won’t prefer for luxurious lobby or rich interiors, they prefer to have homely environment with smart appliances and they like to mingle with new people. Enhancing advanced technology and trends will be the solution for this.
In whole write-up we shall discuss how smart technology in the hospitality industry is improving customer service and productivity.
Virtual Reality to Attract Audience
Always first impression is the best impression especially while attracting the new customers in the hospitality industry. Before hoteliers were uploading photos, videos and virtual tours to grab the audience attention. But now hospitality industry has crossed the one more advanced level i.e. virtual reality, where website visitors can feel even more realistic experience by virtually walking in the hotels/restaurants. This technology provides a truly immersive experience of a place to the visitors and they can explore more. Currently this technology is more utilized in the resorts.
Robots as Suppliers
Surely everyone will be surprised when they order for room service and find a robot knocking the room door instead of room boy. The robotic technology has become common in the restaurants/hotels and in reality numerous hoteliers has adapted this technology in half of the country. For example, Residence Inn Los Angeles robots not only deliver the room service, it also serves coffee from the Starbucks to the hotel lobby. By going one step forward, hotel employees can connect to the robots to virtually interact with the guests and hoteliers can also manipulate the robots moments to improve the customer service efficiently.
Key-Less Entry
All those days had gone where you have to carry the room key safely. Nowadays smartphones are making our life smoother and this smart device is replacing the keycards to unlock hotel room door. Many hotels are rolling out such keyless entry to their guests. The hotel visitors have to install the mobile app. To enter the room the guest should opt in and connect to data with Bluetooth. Then they can simply open the particular hotel mobile app and hold steady in front of the keypad until the light turns green. This is one of the best technologies used in most of the hotels and resorts.
Sensory Data
To improve the customer experience and productivity ****yzing the sensory data is very important. By using the wearable sensors can keep track of guest’s reaction for temperature noise levels, lighting and in-room services. These ****yses make it possible to improve the factors in the real time by maximizing the customer experience as well as productivity.
Integrated Smart Appliances
Advanced smart appliances and home automation devices are the most requirements in the hospitality industry. Automatic lighting, temperature sensors, smart TV, alarms and room service can be automatically controlled by the smartphones with a single click. In future these smart appliances will a have greater influence in the hospitality industry.
Digitally Enhanced Hotels
Change is most inevitable in the hospitality industry as people expect it more. By enhancing hotels/ restaurants digitally, guests can feel different in their each visit to the hotel. Digital displays continually change in response of visitors at each time to engage visitors.
Tech-Savvy Rooms
Restaurants are customized normal hotel rooms to tech-savvy rooms. The guests can connect their smartphone, laptop and other gadgets to smart LED TV via interactive in-room system. The smart TV allows guests to stream favorite TV shows, check their flight status and even they can order any in-room service with single click. Today’s travelers prefer to get up-to-the minute service and customized technology like just they stay in home.
Still there are many technologies are being brought in hospitality industry, the truth is that they are there to adapt not to replace. The fundamental pillars in the hospitality industry are food and customer service. But adapting new technologies can make it easier to deliver the memorable experience for the guests.
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