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Trends in Customer Interaction Channels of an Inbound Call Center According to research conducted by the Society of Consumer Affairs Professionals (SOCAP), call center companies are rounding out their services to offer a multichannel approach to customer...

Implementation Process Breaking Down the Call Center Implementation Process Feeling overwhelmed by the prospect of implementing your account at a new call center? That’s understandable—it looks complicated and there’s a lot at stake...

Enghouse Interactive is one of three divisions of Enghouse Systems, a publicly traded Canadian company founded in 1984. The other two divisions provide network technology to telecommunications providers and applications for public and private transportation...

3C Contact Services Inc., North America’s premier cost-effective provider of contact center solutions for small- and medium-sized businesses, is pleased to announce its tips on the top ways in which call centers can reshape the way businesses connect...

New Jobs For Danish, Dutch, Finnish, Norwegian and Swedish Inside Sales – Netherlands This role is responsible for generating and qualifying sales opportunities for follow-up by the direct sales teams in The Netherlands. The position entails heavy...