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Codelocks continues global expansion with promotion of Colin Campbell to newly-created Sales Director position on the Board Digital lock designer and manufacturer Codelocks has promoted Colin Campbell to its board of directors in charge of worldwide...

This week on our Friends on Friday guest blog post, my colleague Gregory Yankelovich writes about the difference between customer service and the customer experience.  I agree and Gregory does a great job of explaining that difference.&nbsp...

Opening an online store is very easy but at the same time there is one confusing task, that is selecting the best eCommerce platform. You need to take some wise decisions while choosing your eCommerce platform. You should keep in mind that all eCommerce...

This is a guest post by friend of Kayako, Alice Clark. Aside from building an excellent product, companies should also focus on outstanding customer support. Research has shown that around $83 billion is lost by businesses every year just because of...

Tweet The internet has made it possible for businesses to sell to anyone, anywhere in the world – yet at the same time, the internet has shifted power to consumers as they can get information on any product or service from multiple vendors and compare...