Photo Courtesy: Costa Coffee website.
Costa Coffee, which runs a chain of coffee shop, has removed the ability to access Coffee Club Card accounts online after an unusual activity detected on its Coffee Club card’s members accounts.
Costa Coffee informed its Coffee Club Card members via E-mail that its loyalty scheme, under which people get 5 p of credit for spending every pound in the store and unlimited free Wi-Fi, got hacked.
It said that unusual activity was noticed on about 1 in every 5000 accounts (0.02%).
According to the E-mail, Costa Coffee had conducted a full security review and temporarily disabled its online Club Card account. As a result, people cannot change their password as of now.
The E-mail said that the company has already contacted those customers whose accounts have been affected. Along with that, the officials are resetting account passwords of every Coffee Club member as an additional precaution.
The account password will be reset in the next few days. They will confirm via email once the procedure gets completed.
Moreover, Costa Coffee is all set to introduce a new format for password to further optimise security and protect public Coffee Club points.
The E-mail said, “We apologise for any inconvenience this causes but it’s very important to us that your points and registration details remain safe. We thank you for your patience.”
While opening an account on Costa Coffee Club, it will ask for name, email, birthday, phone number, physical address and password.
The officials suggested that the password must be between 8 and 15 characters and include at least 1 uppercase letter, 1 lowercase letter, and 1 number. They suggested that people should avoid common words while choosing passwords.