Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development. The company made history on August 5, 2001 by becoming the first telecoms operator to launch commercial GSM services in Nigeria and has scored a series of many “firsts” in the highly competitive Nigerian telecommunications market including the first to introduce toll-free 24-hour customer care; first to launch service in all the six geo-political zones in the country; first to introduce affordable recharge denominations; first to introduce monthly free SMS and first to introduce monthly airtime bonus.
A truly innovative company, Airtel has showed resilience, charting new paths in meeting the demands and needs of its esteemed stakeholders and enhancing distribution as well as providing affordable services to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an ambitious vision of being the most loved brand in the daily lives of Nigerians as it offers a superior brand experience and a portfolio of innovative products & services ranging from exciting voice solutions to inventive data packages and mobile broadband.
Job description
Job Purpose
•To manage, lead and motivate a team of employees to consistently deliver departmental objectives and achieve customer service level agreements contributing to the overall Airtel Nigeria business objectives and targets
•To support the development of line reports, including individual performance management, assessment, development courses, on the job training and individual coaching for the team.
•To lead a culture and way of working characterized by proactive attitude, teamwork focus, strong performance ethics, high professionalism and high energy. Drive action plans to ensure employee motivation and engagement
Key Accountabilities
Business Objectives
•To ensure Airtel Nigeria meets required targets, budgets and SLA/KPI performance criteria within defined area of scope, so as to meet their strategic business needs
•Use excellent stakeholder and vendor management skills to ensure effective and efficient delivery of requirements in a commercial and politicized environment.
•Lead by example and secure usage of global process, methods and tools
•Ensure department exercise appropriate cost controls for cost center and that it is delivery best value
•Measure, evaluate and improve the performance of the Regional Operations Team
•To ensure the Network Operations delivery strategy meets the immediate and long term scalability and performance goals of the business within Airtel Nigeria
•Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
People Management
•Conduct team meetings and 1-2-1 with team members on a regular basis. Interview and recruit staff when required to deliver the resorting plan for the team
•Responsible for coaching, competence development and line management support of assigned team, including adherence to performance development & management process in line with business and strategic objectives. Manage performance concerns and implement plans for improvement
•To escalate problems and expected challenges in good time to enable solutions to be implemented. Where not possible, to manage relationships with relevant stakeholders ensuring that messages are clear and transparent and action plans are put in place to mitigate any risk
•To lead by example and promote the Airtel core values and principles. Encourage activities and events to promote teamwork
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