Twitter experienced global disruptions on Tuesday that prevented many of its 300 million users from staying connected or from logging on to the social network in the first place.
Twitter Inc said it had reversed a glitchy software update and resolved outages widely reported across Europe, the Middle East, Africa and North America that affected users of the social network on computers and phones.
In a status update at 1800 GMT (1 p.m. EST), Twitter said an “intermittent issue affecting some users” was related to “an internal code change.”
“We reverted the change, which fixed the issue,” Twitter said in a statement. There was no immediate way to determine whether full service had been restored for all users.
“Thanks for noticing,” read a brief note that appeared on users’ Twitter pages when the website had problems loading. “We’re going to fix it up and have things back to normal soon.”
Twitter Inc shares were down almost 7 percent at market close. Wall Street has long worried about Twitter’s stagnant growth in users and advertising revenue, and analysts said the outage added to the concern.
The hashtag #TwitterDown started to trend on the site when it was working, as well as on its rival Facebook, where people playfully mocked Twitter’s disruptions.
Many pointed out that Twitter could not have been down for everyone since #twitterdown was among the top trending hashtags on the site.
Both Twitter’s Internet and mobile services began experiencing outages concentrated in northern Europe around 0820 GMT.
Users from Scandinavia to Saudi Arabia to South Africa reported outages. India and Russia also suffered performance issues, according to a Twitter technical site.
Intermittent breakdowns later spread to the United States and Canada in the early part of their working day.
Sporadic disruptions continued at 1420 GMT, six hours after they first began to spread. At approximately 1745 GMT Twitter reported that some users were still having trouble accessing the service.
Fifteen minutes later the company announced the service problems had been resolved. A company spokeswoman had no further comment.
Even during the outage, services had been restored for some affected users, only to fail again.
Twitter currently has just over 300 million users but had its slowest user growth in 2015. It was eclipsed by photo-sharing app Instagram, which is owned by Facebook Inc and surpassed 400 million users last year.
And while Facebook has found increasing success with its advertising, analysts remain sceptical that Twitter can match its larger competitor’s track record of attracting millions of dollars in ads from big international companies like Coca-Cola, Ford and General Electric.
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