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The Hubcast Podcast Episode 073
Welcome back to The Hubcast, folks: A weekly podcast all about HubSpot news, tips, and tricks. Please also note the extensive show notes below, including some new HubSpot video tutorials created by George Thomas.
Inbound Jedi’s – HubSpot Accredited Trainers
HubSpot recently released a new program called the HubSpot Accredited Trainer program. This program has compiled an elite group of Inbound Jedi to harness the Force and take on young padawan learners.
The first council of inbound Jedi consist of masters like:
Chris Handy
Chris Handy is founder and CEO of Thinkhandy, an Inbound Agency & Consultancy located in Fort Worth, TX. Born and raised in Fort Worth, he holds degrees in management and marketing from the University of Texas at Arlington.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Kathleen Booth
Owner of Quintain Marketing, an inbound marketing agency committed to helping clients get greater, more measurable results from marketing. Experienced social media marketer, HubSpot Platinum-level Partner, HootSuite certified, and 15+ years of strategic communications and marketing project experience.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Nick Sal
Nick Salvatoriello -the voice greeting when you call @HubSpot. #HubPartner at IMRCorp. Nick shares, interacts and teaches around HubSpotty / Inboundy stuff.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Michael Reynolds
Michael founded his agency 20 years ago and has been in love with marketing and tech ever since. He has spoken at Inbound, Web 2.0 Expo and a number of other national conferences and events. He is a seasoned presenter and trainer and has taught numerous workshops on using HubSpot and HubSpot CRM. He’s a fan of sushi, Star Trek and zombies. He is also founder and co-host of SpinRadio, the world’s first live online inbound marketing and sales radio show (as far as he knows) located at spinweb.net/radio.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Julie Vetter
Been told I have a calming presence that helps business owners and marketing managers tackle the challenges of an online presence with reassurance. Passion for training and guiding marketing departments on social and inbound strategy, best practices and technology that actually solves their problems. HubSpot Paris User Group leader, native Californian. Understand web dev, appreciate web design, respect business needs for ROI and spend time in HubSpot beta tools.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Walter Pollard
Walter Pollard is a leading authority in Inbound Marketing strategy and Sales. Providing a mix of business strategy and professional leadership development, Walter has consulted for hundreds of organizations over his career. He is the founder and CEO of Brand Fuzion, a strategic Inbound Marketing and sales consultancy. Walter provides strategic inbound marketing and sales consulting, training and coaching to B2B, B2C and agencies.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
George B Thomas
I love creating great HubSpot tutorials and interviewing folks about Inbound Marketing. Even more than that I love learning and getting stuff done!
See this Inbound Jedi on Inbound.org
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Marisa Smith
Head Brainiac at @WholeBrainGroup; Inbound & Social Media Marketing Expert; Hubspot Certified Partner and speaker at #Inbound15
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Douglas Burdett
#B2B marketing agency principal. Former artillery officer, Madison Avenue ad man, stand-up comedian. Host of The Marketing Book Podcast.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Joshua Feinberg
#Revenue #Growth Strategist |#Enterprise #IT #Marketing #Inbound#Sales | #HubSpot Certified | Co-Lead@BocaHUG | Co-Founder @SPHomeRunhttp://sphomerun.com
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Rachel Goodman Moore
Sr. Consultant & Team Lead@SmartBugMedia, former Certification Program Manager @HubSpot, wandering Seattleite, sometimes-vegan.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Parker Short
Co-founder at @JaxzenMarketing, a@Hubspot VAR. I dig tech, music, coffee, running, beer, Baylor sports, and trailers. Married to the wonderful @Janiejimplin.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Brian Hasenbauer
Brian tweets about all things digital including: social media, inbound marketing, online video trends, etc. You might even get fit following.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Gabriel Wahhab
Interactive Director @Square2, Conversion Focused Interactive Strategist, Dachshund Enthusiast & Foster, Foodie, BJJ Fighter
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Tara Robertson
VP Marketing & Creative Services at@TSLMarketing. Lover of the outdoors,#B2Bmarketing, #inboundmarketing, my family, and organizing things.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Czarina Año
#Inbound geek by profession at@StraightArrowPH. Directionally-challenged cat-loving nomad.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Preston Bowman
Marketing Expert. Web Expert. Business Owner. Married. Father. Geek. Imperfect. Wacky. Deep-thinker. Jesus-follower.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Stacie Chalmers
I love helping SMEs learn how to get better results from their marketing. By implementing the Inbound Marketing methodology and using HubSpot software
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Chris Fell
Recovering corporate exec, loving running a (Hubspot Platinum) Inbound marketing advisory firm and helping change b2b marketing forever. Really excited about next big venture too, inbound training (www.beinbound.com.au)
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Chloe Villanueva
Chloe does blogging, copy writing, editing, SEO writing and social media. She also work on inbound marketing strategies.
See this Inbound Jedi on Inbound.org
See this Inbound Jedi on Twitter
Millennium Falcon Upgrades – HubSpot Updates
Google Calendar – HubSpot CRM Integration
Everyone’s favorite Calendar app, Google calendar, now integrates directly with the HubSpot CRM. Allowing CRM users to create Google Calendar meetings right from the CRM and automatically capturing GCal meetings with contacts in the CRM.
Once the connection is active, all meetings scheduled in Google Calendar with contacts who are also in your CRM, will automatically get logged, with the exception of contacts that have the same email domain as you, like @HubSpot. You can also create meetings directly from the CRM, see the example below.
How to set up:
From your dashboard navigate to the product integrations page. Scroll down to the Google Calendar Integration and click connect.
Live as of: 12/8/15
Support Inbox & Redesigned Help Widget
Support Inbox is an in-app tool that gives HubSpot users a history of their web and callback tickets with the support team.
With Support Inbox, customers will be able to:
Check on the status of their tickets
Search and browse past tickets to see how they got resolved
See a history of past interactions with support rep and continue in progress conversations
Close tickets when they are happy with the answer they have receive
The Help Widget has historically been used to search for Knowledge Base articles and get in touch with support.
With the new redesign comes the ability to:
View full Knowledge Base articles, projects, videos, and training without leaving the screen in HubSpot
Get notified when Support has responded to their question
Check out the updated help article here.
To access Support Inbox, click on the Help widget at the bottom right hand corner of any app within HubSpot.
From there, you can search the entire HubSpot knowledge base, ask for personal help via a web ticket, get a call back from the support team, or jump straight in to see a history of your Support tickets.
If you click on Contact Support, you will have the choice to ask support to call you or email you. For the first time you also have the option to upload any screenshots or attachments with your question. You can also access these options once you are in Support Inbox.
To search the Knowledge Base, enter your query on the initial page and view results without leaving the screen in the product. You can easily expand the Knowledge base article or open it in a new tab.
To view your history of interactions with Support, click on “View your support inbox.” Within Support Inbox you can manage all of your support tickets, check on a ticket’s status, view and reply to answers you have already received on your questions, and close tickets when you are happy with the results. Administrators will have the extra feature of being able to view not only tickets they have submitted to HubSpot support but also any queries that their team may have. And if an old issue reappears, you can just reopen the original ticket with your follow-up questions. When a support rep responds, you will be notified with the answer to your query immediately in-app as well as via email.
Check it out today on any screen in HubSpot or read the help article to find out more!
Stormtrooper Training – HubSpot Tips & Tricks
This week in the spirit of the force, and all that is good, we turn inward to look at ourselves. This week it is all about contacts, young Jedi, and how to understand who is your enemy or friend and where they are compared to your lifeforce.
In other words, Marcus and I do some tutorials on contacts and marketing funnel like:
How do I import contacts into HubSpot?
What is Lifecycle Stage and how can I use them in HubSpot?
What is the difference between a HubSpot smart list and a static list?
Jedi Mind Trick Moment – HubSpot Wish List
Smart content in new editor
In the new content editor there is a limitation on how you can use smart content. If there is, for example, a semi-transparent module overlaying the module you want to be smart you aren’t able to access the smart settings as you aren’t able to hover over the module in question.
This is also the case if you are using an image in a rich text module to set a background image. There are no issues with this in the old content editor as you can access the smart setting in the interface on the left side. So, my “idea” is to have the ability to access the smart settings in the module toolbar as well as by hovering over the module in the preview pane.
Vote It Up
Darth Discussions – Cool HubSpot Tweets
How are you building your content plan? #InboundLearning pic.twitter.com/ig4CgPiyqM
— HubSpot Academy (@HubSpotAcademy) December 8, 2015
@erik_mac9 Congrats, Erik! — Mark Kilens (@MarkKilens) December 11, 2015
The Dark Side of Google +
Will you be trying the NEW Google +?
What are your thoughts?
Check out the new “test” Hubcast community on Google + If you want to try in out with me then hit the show notes and register for the private community.
Listen to old Hubcast episodes
Where else can you find the Hubcast Podcast?
George Thomas
I have more than 15 years of industry experience. I hold 4 HubSpot certifications Inbound Certified, HubSpot Certified, VAR Certified, and COS (content optimization system) Certified. I am a thought leader when it comes to inbound, content, and social media marketing as well as business management and development. I enjoy learning, teaching, and developing new solutions for companies who want to work hard and grow. I love to answer questions and speak at events. Oh, and have a cold beverage every now and then.
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