Req ID: 19998BR
* This is a full time Work at Home/Telecommute position. We ideally are looking for someone in our South East region: WV, VA, MD, D.C., NC, SC, GA, TN, AR, MS, AL, LA, FL, KY, TX.
* This position will require travel at least 50% of the time.BUSINESS OVERVIEW: Practice iQ is a fast-paced, high growth business within Aetna's new Healthagen Division. Practice iQ is focused on helping independent primary care providers thrive and remain independent in the rapidly evolving value-based reimbursement marketplace by providing a comprehensive, and payer agnostic, solution that encompasses healthcare technology, care management services, and a range of business services.
POSITION SUMMARY: The Regional Vice President of Account Management will be accountable for leading all aspects of the successful operation of their assigned portfolio of Practice iQ enabled customers. This includes establishing, influencing, and managing an internal cross-functional team and external client relationships to ensure the effective implementation of the Practice iQ solution and the ongoing service and technology delivery. The Regional Vice President of Account Management is responsible for overseeing the day-to-day service delivery of a wide range of clinical and business services across all customer locations and sites, and is responsible for working with the customers executive leadership to adjust service delivery to ensure clinical and financial results are achieved. Additionally, the Regional Vice President of Account Management is responsible for developing and executing an annual strategic business plan with each customer to exceed annual financial targets and grow the Practice iQ business.
RESPONSIBILITIES:
- Develops a mutually beneficial working relationship with various clients by consulting on the operational design and implementation of the Accountable Care Organization (ACO)/Patient Centered Medical Home (PCMH) strategy while promoting the objectives of improving health care outcomes and increasing patient quality and value.
- Seeks to optimize customer interaction, anticipating customer needs and acting as the voice of the customer internally, providing recommendations based on customer needs.
- Defines, organizes, and leads a team of various Practice iQ, client and external resources to implement complex new arrangements with combinations of financial, product, technology, clinical, and operational elements such that the client and Practice iQ meet all program goals.
- Collaborates cross-functionally to monitor performance and customer service efficiencies, including performance guarantees, customers and Practice iQ clinical and financial goals.
- Looks for ways to enhance the ACO/PCMH within the assigned client organization to include identifying additional new functionality, programs, products, services and technology to ensure better outcomes and achievement of program objectives.
- Has ultimate accountability for project management services being delivered including organizations budget and/or financial implications.
EDUCATION:
- Bachelor's degree or equivalent experience; Master's degree preferred.
REQUIRED SKILLS:
- 10+ years of hospital system, health insurance industry, and/or IPA/multispeciality group practice experience; deep knowledge of the health care industry.
- 10+ years of client management.
- Successful P&L management a plus.
- Project Management Professional (PMP) Certification or other project/program management training preferred but not required.
- Outstanding verbal and written (Microsoft Word and PowerPoint) communication skills, including formal presentations for all levels of management.
- Strong collaboration, influencing, and negotiation skills.
- Strategic business acumen and proven senior leadership skills.
- Ability to understand the needs of C-level executives and help translate those needs into actionable plans.
- Ability to articulate and promote a vision.
- Ability to influence diverse teams and build strong relationships.
- Ability to analyze financial, clinical, and operational data and determine program status and impact to short and long-term program goals.
- Demonstrated strategic/systemic thinking as well as roll up your sleeves action.
- Experience managing matrixed staff with ability to leverage non direct reports to complete tasks.
- Demonstrated ability to negotiate complex and often contentious issues and reach consensus to achieve key goals.
- Proven track record managing complex projects and or programs that resulted in cost savings and high customer satisfaction.
- Ability to identify and influence systemic change in order to improve performance results, organization effectiveness and/or systems/quality/services (e.g., policies, processes or systems).
- Identifies gaps in processes or organization and challenges self and others to develop and implement solutions.
- Ability to identify new opportunities, new products and promote the sales of additional services that will increase ACO performance.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Clickhereto review the benefits associated with this position.
Job Function: Management