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Today we announced the results of the 2014 Temkin Group CX Vendor Excellence Awards. Once again we had a great group of nominees, making the scoring difficult for the judges. Congratulations to this year’s winners: Allegiance Clarabridge...

Global Response attended the 2014 Total Customer Experience Summit, this year in Miami, where business leaders came together to discuss how understanding and improving the customer experience can impact their brand. All customer touchpoints –...

In the past, we scoured the interwebs for those who are influential and knowledgeable about topics such as Big Data, Analytics, Mobility, Cloud Computing, Finance, Sales and Marketing, and Human Resources…and we’ve done it again...

Skype for Business integrated with Aspect Unified IP 7.1 (UIP), a multi-channel customer engagement platform, to bring improved collaboration capabilities to EGL’s workforce Edwardian Group London (EGL) can now handle 8,000 customer interactions per...

Office Depot Europe selects Thunderhead technology to connect customer conversations Business supplies’ giant implements leading customer engagement technology, the ONE Engagement Hub, to deliver a customer-first strategy and achieve long-term customer...