Session Title and Description: KM in Reality: Tools & Techniques
Our speakers look at using KM fundamentals, concepts, leadership, and processes to enhance the effectiveness and efficiency of planning, problem- solving, decision making, collaboration, continuity, knowledge capture and sharing, innovation, and learning. From using knowledge repositories/ forums on SharePoint to maximize learning to the use of chat, online meetings, OneNote, etc., to enhance knowledge sharing, and after action reviews, they illustrate how to transform knowledge-intensive activities into knowledge processes with related goals and objectives supporting the organization’s mission and vision.
Speakers:
Shellie Glass, Chief Knowledge Officer, United States Southern Command
Peter Barcelo Jr., Knowledge Management Officer, United States Southern Command
[These are my notes from the KMWorld 2016 Conference. I’m publishing them as soon as possible after the end of a session, so they may contain the occasional typographical or grammatical error. Please excuse those. To the extent I’ve made any editorial comments, I’ve shown those in brackets.]
NOTES:
The United States Southern Command (“SC”).
Website: http://www.southcom.mil/Pages/Default.aspx
Area of Responsibility:
Central (excluding Mexico) and South America, as well as the Caribbean.
They protect the southern approaches to the United State
They carry out humanitarian missions in their area of responsibility
They manage Guantanamo
Their commander’s mantra: “Fast, Flat and Agile.”
SC Knowledge Management Structure.
The KM Office reports to the SC Chief of Staff (a two-star Air Force general)
They have a KM Working Group — it involves each of the functional groups within SC.
KM Principles.
They use the 12 Army Knowledge Mangement Principles
built on a foundation of People and Culture
Then a layer of process
Then a layer of technology
Then multiple columns (like the Parthenon) — see first slide
All under the “roof” of a Culture of Collaboration
KM Hands-On Tools & Techniques.
Emphasized use of:
Chat — this proved to be very fast and effective during their Hurricane Matthew response. They used WhatsApp to good effect — it allowed them to connect with other government departments and NGOs working in Haiti.
SharePointCollaboration Site — SharePoint is the authorized vehicle for the DoD. It was the “landing area” for posting, finding, searching.
All partner access network (APAN) — see Hurricane Matthew Response site
Video teleconference (VTC)
Sharing, collaborating, transparency
continuous battle-rhythm
Senior Leader Engagement
Deemphasized (whenever possible) EMAIL = a single point of failure
they found that email traffic decreased significantly during the operation
Knowledge Processes.
Knowledge Management Institute Model
Acquire information/knowledge
Produce knowledge — collaborate, refine, create
Integrate knowledge — publishing, structuring, instructing, presenting
SECI Model
by Nonaka & Takeuchi
Socialization — collaboration / share knowledge
Eternalization — capture knowledge / write reports
Combination — build knowledge / transfer best practices
Internationalization — learning by doing
The post KM in Reality: Tools & Techniques #KMWorld appeared first on Above and Beyond KM.