TELUS adjusts channel numbers to improve user experience and make room for more HD
Vancouver, BC – TELUS today announced it has begun to reorganize Optik TV channels, enhancing the customer experience by making it easier to find your favourite shows. The changes will be rolling out across British Columbia over the next few weeks.
Now, all channels including HD will be grouped together by categories such as major networks, news, sports and entertainment, allowing customers to easily and quickly surf within their favourite category. This new change has also created room for even more channels in the future.
“TELUS’ Optik TV offers a great number of channels and we are continually adding new channels, giving our customers tremendous choice in their TV viewing experience. We have added more than 50 new HD channels since just 2012 and now offer more than 170 HD choices on Optik TV. While our customers want more channels, we received feedback that they want us to make their favourite channels and programming easier to find. The new layout grouping similar channels together in categories provides a better viewing experience for Optik TV customers,” said David Fuller, TELUS Chief Marketing Officer. “For example, if you’re a sports fan, you can now view all sports channels, including HD, in the 900s. We recognize there will be a short adjustment period as customers learn the new channel numbers, but we are confident users will find this to be a friendlier, simpler way to watch TV.”
The simplified Optik TV channel guide features channels grouped in easy-to-remember ranges starting with the major networks in channels 100 to 200. Movies and series start at 400, sports 900, for example. HD channels are now within their relevant channel ranges to provide the best viewing experience from TELUS.
All customer settings within the Optik TV experience such as favourite channels, recorded content, scheduled recordings, search and subscriptions will not be affected in anyway, as the service will automatically move them to the new channels. Customer’s programmed recordings will continue to record on the new channels as TELUS works to make this transition as seamless as possible.
For more information or to access the new channel listings visit telus.com/tvguidechanges. Optik TV customers can also tune to channel 3 to find out where their channels are after the changes are rolled out to their area.
About Optik TV
TELUS is committed to offering customers great value and choice. Optik TV offers more than 630 channels, including more than 170 in HD.
TELUS customers also enjoy:
Optik on the go, giving you access to more than 2,000 on demand shows and movies on your smartphone, tablet and laptop, at home and on the move
Optik Smart Remote, enabling you to use your smartphone or tablet to manage PVR recordings as well as browse your channel guide and change channels with a tap.
Listening to Galaxie music and radio stations
Watching renowned TED Talks presentations directly on your TV
The Weather Network i.TV app helps you keep up with the latest weather conditions
TumbleBooks TV, allowing you to enjoy interactive storytelling with your children
Multi-View, where you can watch up to four shows at the same time
Manage my channels, where you can instantly change your TV programming package right from your TV, adding or removing channels and theme packs
On-screen call display
PVR Anywhere – share a single PVR between all TVs in the home
About TELUS
TELUS (TSX: T, NYSE: TU) is a leading national telecommunications company in Canada, with $11.2 billion of annual revenue and 13.2 million customer connections, including 7.7 million wireless subscribers, 3.3 million wireline network access lines, 1.4 million Internet subscribers and 743,000 TELUS TV customers. Led since 2000 by President and CEO, Darren Entwistle, TELUS provides a wide range of communications products and services, including wireless, data, Internet protocol (IP), voice, television, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team members and retirees have contributed more than $300 million to charitable and not-for-profit organizations and volunteered 4.8 million hours of service to local communities since 2000. Fourteen TELUS Community Boards lead TELUS’ local philanthropic initiatives. TELUS was honoured to be named the most outstanding philanthropic corporation globally for 2010 by the Association of Fundraising Professionals, becoming the first Canadian company to receive this prestigious international recognition.
For more information about TELUS, please visit telus.com.
For media inquiries, please contact:
Chris Gerritsen
TELUS Media Relations
403-530-4919
Chris.gerritsen@telus.com