3CX is pleased to announce a new update for 3CX Phone System 12. Service Pack 4 is now available for download directly from the 3CX Phone System Management Console. Special focus was made on improvements to the 3CXPhone clients for Windows, iOS, MacOS, and Android.
All clients now support the G722 High definition Audio codec. 3CX Chat was revamped adding numerous bug fixes especially in the area of group chat, new chat notifications, and text editing.
3CXPhone Clients
3CXPhone for iOS now better supports iOS7, including its new theme, and can be automatically updated via the App Store. Fixes in PUSH notifications improve both the speed of delivery as well as reducing battery consumption by 25%! 3CXPhone for Android also benefits from improved PUSH notifications and therefore reduces battery consumption.
3CXPhone for MacOS now includes Hotkey support, Secure RTP, SiP using TCP as transport protocol and improvements in Presence information and call history sections.
3CXPhone for Windows now contains the Abandoned Queue calls Group Section inside the full screen presence window. Calls can be dragged and dropped to the respective queue. There are improvements to the missed and abandoned Queue calls sections. Layout and display settings are now being saved and you are able to navigate to other areas within the 3CXPhone App during a connected call.
Report & Queue improvements in the server
SP4 adds many improvements & fixes to 3CX Web reports. A new report showing the log-in and log-out history of agents in specific Queue Groups was added (Requires Pro Edition). Many fixes were made in the handling of Queue calls.
Fixes
Certified the following VoIP Providers – 1tel, Vanilla, MTT, SigmaVoIP and Keyyo
Fax extensions configured with weak password are now shown as insecure extensions
Fixed Call History Service unable to start.
Fixed DID/DDI ranges
Fixed bug where extension rights were not being saved correctly
Management console can now render over 10,000 extensions
Fixed bug where 3CX Phone System was resending old events via email
Added support for Cisco 7941 and 7961
Fixed installation issue not installing IIS correctly on Server 2008 and 2008 R2
New report “Agent Login History” showing Agent’s log-in and log-out history
Call records are sorted correctly
Date and time for report generation are now remembered for that session
Added column names for each report page
Fixed bug where log-in time was showing Zero
Fixed bug in Time format
Fixed bug in Backup and restore not restoring large numbers of DID’s
Restore is now restoring Forwarding rules correctly
Restore procedure from Version 11 was setting some extensions as Unspecified Profile
Fixed one way audio using Speex codec
Fixed 3CX Phone System crash caused by routing loop involving ring groups
Fixed bug where Queue agents were not being polled any more caused by semi attended transfer between Queues
3CX Queue now supports Semi Attended transfers between Queues
Change Log/Build History
You can see a complete list of changes by clicking on the following links:
3CX Phone System
3CXPhone for Windows
3CXPhone for Mac
3CX Phone for Android
3CX Phone for iOS
Installing 3CX Phone System 12 Service Pack 4
Access the 3CX Management Console, click on 3CX Service Packs / Updates and download SP4.
Downloads
Download 3CX Phone System Version 12 Service Pack 4 from http://downloads.3cx.com/downloads/3CXPhoneSystem12.exe
The 3CXPhone for Windows client is included in the 3CX Phone System 12 installation package and will be updated automatically. Alternatively, you can download the client from http://downloads.3cx.com/downloads/3CXPhoneforWindows12.msi
3CXPhone for Mac OS is also included in 3CX Phone System 12 installation package and will be updated automatically. However you can also download the client from herehttp://downloads.3cx.com/downloads/3CXPhoneforMac12.dmg
Download 3CXCRM update from http://downloads.3cx.com/downloads/3CXCRM12.exe
Download 3CXPhone for Android and iPhone
Download 3CXPhone for Android from Google Play
Download 3CXPhone for iPhone and the 3CX Tunnel from the Apple App Store.
Documentation and Links
Demo Key: SAOY-3LMW-U3OT-GLJV
Check out the 3CXPhone for Windows, Android and iPhone Extension Manuals and the 3CX Phone System 12 User Manual (PDF).
3CX values the feedback of the 3CX user community. To propose a new idea or feature request, visit http://www.3cx.com/ideas and submit or vote for an existing idea.
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