Renovo Solutions isn’t the first company of its kind, but its laser-like focus on quality and excellent customer service makes it a beacon in the crowded sea of medical equipment asset management services enterprises in the United States.
An experienced clinical engineering workforce from ownership down along with its freedom to operate without pausing to consider stockholders’ concerns provides Renovo Solutions LLC the ability to meet its customers’ needs again and again without fail.
The company’s roots are planted in a humble beginning and even from the start management focused on doing things right before advancing to the next step.
“Renovo Solutions was founded in early 2009 when there were already numerous national and regional independent service organizations offering medical equipment asset management services,” said Chief Executive Officer Sandy D. Morford, CCE. “As a privately-owned service organization, the four owners of the company are all experienced veterans in the medical equipment service industry, all of which have over 30-plus years of experience, and most importantly, everyone is a professional clinical engineer.”
“After spending the initial two years following its formation developing a proprietary, web-based information management system and laying the foundation for providing a high-quality service, Renovo has become one of the fastest growing asset management firms in the industry,” Morford added.
Renovo Solutions has achieved growth in excess of 50 percent in business volume year-over-year, while maintaining an industry-high 99 percent customer retention, Morford said. He attributes Renovo Solutions success in customer satisfaction to the fact that it is not a publicly traded company.
“Unlike many of our publicly-owned OEM and ISO competitors, our focus is on quality of service and customer satisfaction, not shareholder profits,” he explained. “Our management culture has always been ‘focus your efforts on taking excellent care of the client, and financial success will follow.’ ”
Morford said additional reasons for selecting Renovo Solutions include the fact that “clinical and diagnostic imaging equipment management is our only business.”
“We have successfully implemented and professionally managed over 300 such programs over the past 30 years,” he added. “We provide true transparency and open-book access to all operational and cost information with RENOVOLive®, our proprietary CMMS system.”
Renovo Solutions is also a popular choice because it provides clients with flexible contract terms that illustrate the high level of confidence the company has in its services. Renovo Solutions is an expert with respect to CE-IT integration, and the only company to pioneer the development of a software tool to comply with IEC 80001 for the risk management of networked medical devices in CE-ITLive®.
Also, Renovo Solutions collaborates with clients to develop a customized Service Delivery Plan that meets their needs. And, since Renovo Solutions is not an OEM the company’s highly trained clinical engineers provide unbiased and objective technology management advice.
Perhaps the most important reason for the company’s continued growth and success is that every employee at Renovo Solutions operates based on its business philosophy “Promises Made, Promises Kept.”
“And, we always remind our customers that ‘The bitterness of poor quality remains long after the sweetness of low price is forgotten,’ ” Morford said.
Renovo Solutions impressive growth has many benefits, but it also presented a challenge as management refused to compromise its standards when the need arose to increase its workforce to keep up with the demand for high-quality service.
“With over a 60 percent growth in our business volume last year alone, we were faced with starting up new contracts in various states across the country, and ensuring these clients made the right decision to partner with Renovo,” Morford said. “Finding qualified managers and technicians, with the ability to fit into our corporate culture of ‘the customer comes first, and financial success comes second,’ has been a significant challenge. We recognize that our employees on the front line at each and every client site are a major factor contributing to our success as an organization, which is why we take great care in selecting only the best of the best in our profession.”
“Finding the right candidate for these critical front line positions with RENOVO is a task we do not take for granted,” he added.
Quality employees are important because Renovo Solutions provides the ability to manage the complete lifecycle of complex medical devices, which the company refers to as “Integrated Systems Management,” as illustrated in Figure 1.
The continued shift in the delivery of health care in the United States is a factor Renovo Solutions is monitoring and is in position to help facilities adjust and excel in the future.
“Our company continues to grow year after year, not because we are the least expensive supplier in the marketplace, but because I believe we offer the best value,” Morford said. “Hospitals and health systems today are demanding less cost from their suppliers, but they don’t want to sacrifice quality for reduced cost.”
“In addition to many other economic pressures that a hospital has to deal with, we feel one of the biggest and most misunderstood challenges is managing the multitude and diversity of medical equipment that is used in the delivery of patient care,” he added. “Unfortunately, many clinical department managers are tasked with not only taking care of their patient’s needs, but are oftentimes also charged with managing their equipment maintenance. We take this burden off of these individual clinical departments by centralizing the management responsibilities and bearing that burden ourselves. Our clients are also looking for us to provide them with data to help them deliver better patient care, in the form of cost data, quality data and utilization data.
“Our number one objective is to keep their equipment safe, reliable and to help them make smart financial decisions regarding their maintenance,” Morford said.
Renovo Solutions’ proven approach will continue to be a popular option for health care facilities just as it has been for the past three decades.
“Over the past 30 years, I have seen all too often companies in our marketplace over promise and under deliver, and mostly because by actually delivering what they committed to deliver, it ends up costing them more money than what they planned,” Morford explained. “We believe customers want a service company who will stand by what they committed to do, even if the company’s profit margin isn’t what they expected it to be. For us, it’s not all about financial success, it’s about ‘Promises Made – Promises Kept.’”
For more information about Renovo Solutions LLC, visit www.Renovo1.com.