We are proud to introduce the new 12Return, a brand-new Returns Management Software as a Service solution for Branded and Retail companies.
Here is the release note.
Sign-up
We now offer a fully automated and friendly sign-up process. With this process you will be up and running in less then 30 minutes.
Customer Portal
The new customer portal includes following functionality:
a new modern design with flexible CSS and content section;
multi-return types: Commercial and Warranty;
anonymous or user account;
dealer (B2B) or end-user (B2C) account control;
multi-return-authorization: Direct or approval.
Merchant Portal
The new merchant portal includes following functionality:
a new modern design;
multiple agent accounts and roles;
dealer (B2B) accounts and roles;
end-user (B2C) accounts and roles;
multiple dealer and end-user return addresses;
return authorization (RMA);
return registration by the agent;
account settings;
return overview;
return processing;
return statistics;
reports (download);
advanced process settings (approval, multi-order return, attributes and conditions).
Dynamic Routing
We currently support returns from all western-European countries. Furthermore we support returns from Australia.
Default the “Self Postage” return option is activated. The customer will receive a unique numbered return label with self postage instruction.
Carrier services
Following carrier services are available:
PostNL: The Netherlands (drop-off)
Kiala: The Netherlands, Belgium, France and Spain (drop-off)
Bpost: Belgium (drop-off)
Collect+: UK (drop-off)
UPS: Europe (drop-off and pick-up)
Spring Global Mail: Europe (drop-off)
TNT Express: Europe (pick-up)
Following carrier services are about to be released:
DHL Global Mail: Europe (drop-off)
Mondial Relay: France (drop-off)
DPD: Europe (drop-off)
Dynalogic: The Netherlands (pick-up)
Parcel Point: Australia (drop-off)
Multi-language customer interface
Following elements of our solution are available in multiple languages:
Customer portal
Process instruction image
Return label and instructions
Default return questions
Account creation mail
Supported languages:
English
German
French
Dutch
Following languages are about to be released:
Italian
Spanish
Swedish
Danish
Finnish
Norwegian
Upcoming releases
In the remaining part of 2014 we will add following functionality to the portal:
Themes (customer portal)
Custom themes (customer portal)
Mobile (customer portal)
RMA quotation (merchant and customer portal)
Customer messenger (merchant and customer portal)
Shopping cart integrations (Shopify, BigCommerce and Prestashop)
We have worked hard to deliver this release to you. We hope you like it.
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